Frequently Asked Questions - About the glamping site
This section of the site is here to help answer some questions you may have about the glamping site here in Dorset.
Q: Where is the glamping site?
A: We are located at the foot of a forestry commission wooded hill in the heart of Thomas Hardy's rural Dorset. The Directions page of this website provides written directions for both road and rail travel, our postcode for sat-nav, a map and a tool that will provide driving instructions from your location.
Q: What facilities are available onsite?
A: Our AA 5* Green Pennants rated site is based on a family run holiday park in Dorset. Along with normal facilities such as toilet blocks, showers, washing up facilities and a laundry we also have a small shop for essentials like fresh milk, a gym and fishing lake.
Q: Can we bring our dog?
A: Yes, dogs are welcome to stay in certain types of glamping accommodation. We supply dogs with a blanket and bowl for use during your stay as well as free dog treats and chew toy to keep. There is a small fee of £17.50 per stay to cover the hypoallergenic cleaning required afterwards.
Q: Where are you based?
A: Were are located at the foot of a forestry commission wooded hill in the heart of rural Dorset in what Thomas Hardy calls 'the Vale of Blackmore' in his books. We are perfectly located for day trips to the beach or visiting local attractions such as Longleat safari park and the World Heritage site, Stonehenge.
Q: What time is check-in and check-out?
A: Check-in is from 2pm till 6pm on the day of arrival, check-out is by 10am on the day of departure. Late check-in and check-out can be arranged up to a week in advance of arrival, relevant fees apply. Please let us know your estimated arrival time for check-in.
Q: What do we do on arrival?
A: From the main entrance continue down the drive and go past the lodges, follow the drive round to the right then turn right and you will have reached our reception. Please report to reception on arrival. If reception is unattended our team are onsite, the site host's number is displayed on the reception door as well as on the second page of your booking form. Simply call the site host and our team will greet you and check you in to your accommodation.
Q: Can we have a fire or barbecue?
A: All of our glamping accommodation comes a barbecue and a fire pit/chiminea. To offer the best value glamping guests are either welcome to bring their own charcoal for a barbecue and logs and kindling for fire pits or we can supply these for you. Please see the Glamping Services page for full details.
Q: Is all the accommodation next to each other?
A: Our glamping accommodation is all nestled together in the glamping area. As such accommodation is all within a minimum of 5 meters of the neighbouring unit. Aerial photographs of the site in recent years can be seen on the gallery page of the website found under 'About Us' as well as the Google map on our Contact Us page and Directions page.
Q: What happens if it is inclement?
A: Part of the Glamping experience is the camping side of cooking outdoors. But don't worry we're fully equipped for inclement weather. We have a covered cooking area as well as a number or takeaways that will deliver to the site.
Q: I'm pregnant/have a new born or young child, is glamping suitable ?
A: Whilst we welcome families and have facilities such as family room/ baby changing etc, we want all our guests to be comfortable and enjoy their stay, as such it is important guests that are pregnant or have newborn/young children should be aware that camping plays a major part in glamping. You will need to walk to toilets and showers blocks and please remember you are sleeping outside under canvas. As pregnant ladies and those with newborn/young children have a higher chance of requiring medical treatment it is also important to note that we are at least an hour away from the nearest hospital.
Q: What do I need to wear when glamping?
A: Our accommodation is designed to be lovely and snug. Please bear in mind that you are in a rural location and will need to cross grass. As such we strongly recommend being prepared for the British weather and dress accordingly, Wellingtons are always a good choice of foot wear. As we have very little light pollution it is also advisable to bring a torch for the night time.
Q: Can we bring our own gazebo/wind break etc?
A: Due to fire regulations we are required to have clear space between accommodation, as such we are unable to allow additional erections on the glamping site.
Q: Can we bring our own electric kettle, hair-dryer, hair straighteners, coffee machine...?
A: Due to fire regulations we are not permitted to have unbranded electrical equipment used on site (generic copies of phone chargers bought from markets etc). The holiday park has a different level of electricity to a house, as such items that use large amounts of electricity quickly and produce surges such as something that is fast boiling or fast heating i.e. electric kettles, hair-dryers and hair straighteners can trip the circuits and turn off the power to your accommodation. All our accommodation includes a whistle kettle for use on the gas stove and hairdryers are also available in the toilet block and health club.
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