Frequently Asked Questions
This section of the site is here to help answer some questions you may have about glamping.
Q: I'm new to Glamping how does it work?
A: No problem. We have written a specially designed New to Glamping section at the bottom of our Home Page as well as a What To Expect page. Have a read of these and if you still have any questions feel free to drop us a line.
Q: How do I book with a voucher?
A: If you have a voucher from a third party re-seller agent such as Buy A Gift the simplest way to book is to visit our dedicated Third Party Voucher Redemption Page and complete the form there. If you have been given one of our gift vouchers please just contact us directly.
Q: What is the price for glamping?
A: Each type of glamping unit has a different price. Prices are displayed as an overview on the glamping prices page. Glamping accommodation is priced per unit per night.
Q: Where is the glamping site?
A: We are located at the foot of a forestry commission wooded hill in the heart of Thomas Hardy's rural Dorset. The Directions page of this website provides written directions for both road and rail travel, our postcode for sat-nav, a map and a tool that will provide driving instructions from your location if you put in your postcode.
Q: What is included in the hamper?
A: All of our sited accommodation comes complete with a hamper. Each hamper includes, enough items for the standard number of guests the accommodation can welcome. This applies to cutlery, crockery, (mugs, plates, bowls and glasses) and whistle kettle.)
Q: What cooking utensils are included?
A: All of our accommodation comes complete with essential cooking utensils, including a saucepan, frying pan, spatula and whistle kettle for use on the two burner gas hob provided.
Q: Can I stay one night?
A: Yes, guests are welcome to stay a single night. A single night supplement applies please see the glamping prices page.
Q: What facilities are available onsite?
A: Our AA 5* Green Pennants rated site is based on a family run holiday park in Dorset. Along with normal facilities such as toilet blocks, showers, washing up facilities and a laundry we also have a small shop for essentials like fresh milk, a gym and fishing lake.
Q: Can we bring our dog?
A: Yes, dogs are welcome to stay in certain types of glamping accommodation. We supply dogs with a blanket and bowl for use during your stay as well as free dog treats and chew toy to keep. There is a small fee of £17.50 per stay to cover the hypoallergenic cleaning required afterwards.
Q: Where are you based?
A: Were are located at the foot of a forestry commission wooded hill in the heart of rural Dorset in what Thomas Hardy calls 'the Vale of Blackmore' in his books. We are perfectly located for day trips to the beach or visiting local attractions such as Longleat safari park and the World Heritage site, Stonehenge.
Q: What time is check-in and check-out?
A: Check-in is from 2pm till 6pm on the day of arrival, check-out is by 10am on the day of departure. Late check-in and check-out can be arranged up to a week in advance of arrival, relevant fees apply. Please let us know your estimated arrival time for check-in.
Q: What do we do on arrival?
A: From the main entrance continue down the drive and go past the lodges, follow the drive round to the right then turn right and you will have reached our reception. Please report to reception on arrival. If reception is unattended our team are onsite, the site host's number is displayed on the reception door as well as on the second page of your booking form. Simply call the site host and our team will greet you and check you in to your accommodation.
Q: Is bedding provided?
A: We pride ourselves on providing great value luxury glamping. For this reason, if guests are on a tight budget they are welcome to bring their own bedding to keep costs down. Alternatively we can provide you with double or single bedding packs for a small fee to cover laundry and dry cleaning costs. Please see the Glamping Services page for details.
Q: Are towels provided?
A: Guests are welcome to bring their own towels or we can provided a bed linen set (face cloth, hand towel and bath towel) for a small fee which covers our laundry fees. Please see the Glamping Services page for details.
Q: What's included in the accommodation?
A: All of our glamping accommodation comes with cutlery, crockery, gas stove, barbecue and chiminea or fire pit. The majority of units include electric sockets, lights and an electric cooler or fridge. The all-season glamping accommodations have TV/DVDs and our top of the range glamping accommodation have Nespresso coffee machines and electric "stove" heaters.
Q: Is there a fridge?
A: All of our glamping accommodation includes an electric cooler. Some have a fridge instead. An electric cool box has air blown into it to help keep frozen things cold. If you wish to make tepid items such as drinks or sausages cold we recommend bringing freezer blocks.
Q: Can we have a fire or barbecue?
A: All of our glamping accommodation comes a barbecue and a fire pit/chiminea. To offer the best value glamping guests are either welcome to bring their own charcoal for a barbecue and logs and kindling for fire pits or we can supply these for you. Please see the Glamping Services page for full details.
Q: What is in the breakfast basket?
A: Our breakfast basket ( complimentary for direct bookings) includes personal travel size cereal boxes, tea, coffee, sugar and individual milk servings. Fresh milk is available to purchase daily from the site shop.
Q: Is all the accommodation next to each other?
A: Our glamping accommodation is all nestled together in the glamping area. As such accommodation is all within a minimum of 5 meters of the neighbouring unit. Aerial photographs of the site in recent years can be seen on the gallery page of the website found under 'About Us' as well as the Google map on our Contact Us page and Directions page.
Q: What happens if it is inclement?
A: Part of the Glamping experience is the camping side of cooking outdoors. But don't worry we're fully equipped for inclement weather. We have a covered cooking area as well as a number or takeaways that will deliver to the site.
Q: I'm pregnant/have a new born or young child, is glamping suitable ?
A: Whilst we welcome families and have facilities such as family room/ baby changing etc, we want all our guests to be comfortable and enjoy their stay, as such it is important guests that are pregnant or have newborn/young children should be aware that camping plays a major part in glamping. You will need to walk to toilets and showers blocks and please remember you are sleeping outside under canvas. As pregnant ladies and those with newborn/young children have a higher chance of requiring medical treatment it is also important to note that we are at least an hour away from the nearest hospital.
Q: What do I need to wear when glamping?
A: Our accommodation is designed to be lovely and snug. Please bear in mind that you are in a rural location and will need to cross grass. As such we strongly recommend being prepared for the British weather and dress accordingly, Wellingtons are always a good choice of foot wear. As we have very little light pollution it is also advisable to bring a torch for the night time.
Q: Can we bring our own gazebo/wind break etc?
A: Due to fire regulations we are required to have clear space between accommodation, as such we are unable to allow additional erections on the glamping site.
Q: Can we decorate our tent?
A: Please ask about decorations when booking. We can provide cloth bunting and have this in your accommodation ready for you. As bunting will stain the fabric of the accommodation when the air is damp at night we ask that no bunting be pace on the outside of the accommodation. If you have other decorations please seek advice from our site team as to the most appropriate place to put them before doing putting decorations up.
Q: Can we bring our own electric kettle, hair-dryer, hair straighteners, coffee machine...?
A: Due to fire regulations we are not permitted to have unbranded electrical equipment used on site (generic copies of phone chargers bought from markets etc). The holiday park has a different level of electricity to a house, as such items that use large amounts of electricity quickly and produce surges such as something that is fast boiling or fast heating i.e. electric kettles, hair-dryers and hair straighteners can trip the circuits and turn off the power to your accommodation. All our accommodation includes a whistle kettle for use on the gas stove and hairdryers are also available in the toilet block and health club.
Q: Can I order bedding?
A: We pride ourselves on providing cost effective luxury glamping accommodation. To this end guests are given an option on bedding. If guests are on a tight budget they are welcome to bring their own bedding and bed linen. Alternatively we can supply this for you. Bedding includes an under sheet, duvet and duvet cover, pillow and pillow cover. There is a small per stay charge to cover the cost of laundry and dry cleaning. Single bedding is £12.50 per stay, double bedding is £17.50 per stay. Alternatively you can also book our new Deluxe glamping packages which come inclusive of bedding, a towel set for each guest plus logs, kindling, charcoal, firelighters and a packet of marshmallows to roast.
© 2006 - 2019 | Dorset Country Holidays