Glamping Holiday Booking Terms & Conditions
Guests requesting a Glamping Holiday reservation or joining us for a Glamping Holiday must agree to our terms and conditions of booking. For your convenience these are detailed below:
I agree for a deposit to be taken to confirm my booking. If I wish to cancel my booking or any accommodation involved, I understand that the deposit is non-refundable. I understand that in order to cancel a booking I must send written notification to DCHE & receive acknowledgement of receipt. I agree that if I cancel a booking 20 working days or less before the dates reserved I am liable for the full accommodation fee if the accommodation cannot be re-let. I understand that alterations to the booking dates once confirmed, constitute a cancellation, are at DCHE’s discretion and, if possible are subject to a thirty-five pound (£35) administration fee. I confirm that I am aware of the site's location and have looked at the images of the site and my accommodation available on the internet. I understand that DCHE offer a variety of accommodation on their site. I understand that DCHE is situated in a rural setting and accept that this is the natural habitat of wild animals. I and my party will not leave food stuffs out that may encourage wild animals into the site. I understand that activities are booked with third parties, that activities must be paid in full in advance unless otherwise stated and that these fees are non-refundable. I do not hold DCHE responsible for cancellation of any activities or costs incurred. I understand that check-in is from 2pm – 6pm on the day of arrival and check-out is by 10am on the day of departure. I agree that unless I have booked late check-in or late check-out that fees will be incurred for arrival and departure outside these times and my card can be charged accordingly. I understand that supplement fees apply if I wish to stay for a single night, or less than three nights during a Bank Holiday weekend. I understand that all bills must be settled before departure and failure to do so will incur a failure to pay surcharge of 10% of the total fee due. I agree that if I fail to pay before departure my card can be charged accordingly. I understand that if any of the accommodation I have booked has a toilet it is my responsibility to ensure this is emptied before we depart. I agree that if a toilet is not emptied the health and safety fee of £75 for the disposal of human effluence can be charged to the card details I have supplied. I understand that all images of accommodation are only as an example & that my accommodation may differ from any images I have seen. I understand & accept that canvas structures may suffer in adverse weather conditions. I understand that due to health and safety/insurance reasons the use of private electrical equipment is not permitted on site. I agree I will not hold DCHE liable for any event beyond DCHE’s reasonable control, including but not limited to any failure or defective working of all equipment, adverse weather and its effect on your accommodation unit. I understand and agree that DCHE reserve the right to cancel my booking due to bad weather, equipment failure, and damage or for other reasons. I understand and agree that in the eventuality of DCHE cancelling I will receive a refund of my payment in full but no further compensation shall be paid. I understand and agree that DCHE’s total liability to me arising out of or in connection with this agreement shall not exceed the monies I have paid DCHE under it at the date any claim arises. I understand and agree that DCHE’s services and accommodation are provided with reasonable care and skill. I accept that DCHE’s services are provided "as is" only and that all implied warranties, conditions and other terms concerning DCHE’s performance of the services are excluded to the extent permitted by local factors. I understand that BMVCP is a no smoking area and that smoking is not permitted in or around any accommodation. I confirm that my breed of dog is not on the UK dangerous dogs register. I agree as a minimum, each dog has a current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus. I agree to properly supervise each dog to ensure they do not cause a nuisance or threat to anyone and certify that none of my dogs are dangerous• When staff need to visit my accommodation (e.g. if you have booked maid service or requested a maintenance engineer) I will take my dog(s) out or keep them in a different room while these visits take place and comply with any specific instructions provided by the staff. I will keep my dogs on a lead at all times when outside my accommodation, and will ensure they use the designated dog toilets. I understand that if DCHE, in their sole and reasonable discretion, consider my dog to be dangerous or to be causing a nuisance, harm or threat to anyone, or to be likely to do so, I may be asked to remove it from the DCHE (without refund or compensation) or have it removed to kennels at my expense. I understand no other pets are permitted. I understand that it is my responsibility to make a representative of DCHE aware of any issues during my stay so that DCHE has the opportunity to resolve any issues, I accept that if I do not bring any issues to light till the end of my stay or after my departure, having used the service provided in good faith, I will have wavered any right to a refund. I understand that failure to comply could result in the group being charged the full balance due & asked to leave the site. I consent for photos containing members of my group to be used for marketing purposes & recognised in social media. I understand and accept that bookings and balances are subject to a 2% administration fee for amounts over £40.00.